Technical Support Engineer (m/f/d)

Springtime Technologies is a dynamic and innovative software company specializing in the development and delivery of cutting-edge SaaS solutions using the latest trends in AI for accounts payable automation. More than 200,000 business users in 70 countries use our cloud software already. The company was founded in 2004 by a team of AI experts and has offices in Austria, Germany, and the Philippines.

As a Technical Support Engineer, you will strengthen our consulting team by handling technical inquiries. Your know-how additionally provides important input in the specification of customer-specific adaptations. Furthermore, you act as an important interface to product development and IT infrastructure.

For this position, a minimum collective wage of Euro 3,077 gross per month applies. A market-compliant overpayment, depending on your experience and qualifications, is offered.

Your tasks

• Contact person for technical customer inquiries in ongoing support (2nd level support)
• Supporting customer system integrations
• Independent analysis of errors and problem cases
• Close cooperation with product development and the technical operation team
• Implementation/execution of database operations
• Participation in the specification of customer solutions in the consulting team
• Active involvement in the product development process

Your profile

• Experience in supporting enterprise software applications
• Know-how with relational databases (preferably MSSQL)
• Experience in programming (preferably .NET / C#, Webservices REST / SOAP)
• Good knowledge of German and English